Implementation Contents

Implementation Service Contents:

	Standard Implementation S&M Scale Enterprise
Demand Analysis&Confirmation
Foundation Data Setup
Business Process Customization
Previous Data Migration
Extended Functionality Customization
Locale Training:Kernel User + System Administrator(KU+SU)	5days
Simulating Operation Test
Supporting Operation Test	30 days
Maintenance & Support (1st Year)

Documentation Supply Support

	Standard Implementation S&M Scale Enterprise
Language Package Platinum Version more
User Manual (818 Pages) more
User Training Video
Description model
User Quick-start (180 Pages)
Administrator Quick-start(40 Pages)
Example Database, Open Resource Codes
Industry Solution Case &Technique Specification

Maintenance & Support

	Standard Implementation S&M Scale Enterprise
E-mail	1 working day
Telephone	Monday to Friday9:00-18:00
Remote Desktop	Monday to Friday9:00-18:00
Audio Meeting	Monday to Friday9:00-18:00
Video Meeting
Visiting next working day
Maintenance & Support Scope	System Administrate & Business Functionality
	Reporting & User Window Customization

Note: Visiting Next Working Day is available only in Hong Kong & Guang Dong regions